FAQs

What annuity transactions can I do online?

Total and partial reallocations, payment allocations, and partial withdrawals can be completed online.

Is there a cost to do online transactions?

Completing transactions online does not incur fees. For some product types, there may be contractual fees to withdraw funds or if the number of reallocations done within a contract year exceeds 12; however, the system will inform you if this impacts you.

Where can I get assistance with this?

Contact us at 800-THRIVENT (800-847-4836) and say "annuity." Your Thrivent Financial representative is also available to help you with questions.

What is a payment allocation?

A payment allocation reflects how payments made to a contract will be invested. This may also be referred to as a "premium allocation."

I just did a partial or total reallocation. Can I also do a payment allocation?

Yes.

I just did a partial withdrawal. Can I also do a partial or total reallocation, or a payment allocation?

If a partial withdrawal is pending, a payment allocation may still be completed online; however, to request a partial or total reallocation, please contact us at 800-THRIVENT (800-847-4836) and say "annuity."

I have a variable annuity. Can I specify subaccounts on a partial withdrawal transaction?

A partial withdrawal may be allocated among specific subaccounts when there is more than one subaccount and a dollar amount is entered. If a quick option is selected, the system will automatically withdraw funds proportionately.

What should I do if I want to change or cancel a transaction I submitted online?

Transactions you submitted online can be cancelled on the Pending Transactions page. After a transaction is cancelled, you may submit a new one. Please note that variable annuity transactions received prior to market close may not be cancelled after market close.

What transactions are included on the Pending Transactions page?

Transactions displayed on the Pending Transactions page include partial and total reallocations, payment allocations, and partial withdrawals processed online. For the status of other transactions, contact Customer Service at 800-THRIVENT (800-847-4836).

Why am I unable to cancel a transaction on the Pending Transactions page?

You may only cancel a transaction you are authorized to make online. For example, if your annuity has multiple owners, only your financial representative may make or cancel online transactions after speaking with all owners. For variable annuities, transactions received prior to market close may not be cancelled after market close.