I am the financial director for our chapter...many times I am asked to help a congregational cordinator apply for funds from their congregations account. I am not allowed to access that site and I have not idea what questions are being asked of them when they apply. Is it possible for chapter leaders to be able to access these pages so we could be of help?
You are correct a chapter leader does not have access to the congregational coordinator administration page. The best thing to do is to refer the coordinator to the Fraternal Call Center. Coordinators are not required to go on line and enter activities, they can call our office and we will enter the activity information for them.
Fraternal Services can be reached at 1-800-236-3736. Our service hours are Monday and Tuesday from 7am to 9pm, Wednesday through Friday from 7am - 6pm Central time. Any Customer Service Advocate would be able to assist.